![]() ![]() There are monthly usage reports, marketing materials, and the ability to self-host the app and run it through your own domain. You can also take payments through the app and have a dedicated account rep. For example, it allows for group calling, photo capture and screensharing as well as file sharing. The Clinic tier, designed for a multiple physician practice, adds further features focused on administration, security, and promotion. The video quality is also upgraded to SD or HD depending on the connection speed. The Professional Tier includes the ability to edit waiting rooms, provide text and email notifications, as well as scheduled phone or video appointments. ![]() The other shortcoming of the Basic tier is the low quality of the video. ![]() ![]() Although the Basic version is HIPAA compliant, both the Professional and Clinic tiers offer additional security and encryption on top of that. There are also paid tiers available, which increases the features available beyond the basics. That said, the biggest selling point is that it's free to use for unlimited message, voice, and video communications, making it an invaluable tool for many practices. While in some ways this is an upside, the drawback here is that there are no mobile apps, which are usually easier to configure and use on iOS and Android. There's no software to download or configure, and it's easy to use, and it can usually integrate with EHR (Electronic Health Records) or PM (Practice Management) software.
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